Guest Reservation Officer (GRO) - Luxury Hospitality

Join Harmony Beach Suite & Private Villas, a premier luxury hospitality brand in Bali, as a Guest Reservation Officer (GRO). This is your opportunity to be the first point of contact for guests seeking unforgettable experiences in paradise. You’ll play a pivotal role in ensuring seamless guest experiences from the moment they book until they depart.

Located in the vibrant and picturesque area of Canggu, Harmony Beach Suite & Private Villas is renowned for its exceptional service and commitment to guest satisfaction. As a GRO, you’ll work closely with our team of hospitality professionals to manage reservations, handle inquiries, and coordinate special requests, ensuring that every guest feels like a VIP.

In this role, you’ll use industry-leading tools like PMS (Property Management System) and CRM (Customer Relationship Management) software to streamline operations and enhance guest interactions. Daily, you’ll be responsible for booking confirmations, managing guest communications, and resolving any issues that may arise, all while maintaining the highest standards of professionalism and hospitality.

📋 Tanggung Jawab Pekerjaan

• Manage and confirm guest reservations using PMS and CRM software.
• Handle guest inquiries and special requests, ensuring a personalized and memorable experience.
• Coordinate with housekeeping, concierge, and other departments to meet guest needs.
• Monitor guest arrivals and departures, and ensure smooth check-in and check-out processes.
• Maintain accurate and up-to-date reservation records and guest profiles.
• Provide exceptional customer service, addressing guest concerns promptly and professionally.
• Assist in promoting the property and its amenities through various marketing channels.
• Stay updated on industry trends and best practices in luxury hospitality.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a similar role within the hospitality industry.
• Proven experience with PMS and CRM software, such as Opera, Sabre, or similar platforms.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail, with the ability to manage time efficiently.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with both local and international guests.
• Knowledge of Bali’s tourism industry and local customs is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Enthusiasm for luxury hospitality and a passion for providing exceptional guest experiences.

🛠️ Keahlian

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