Customer Service Representative - Bali Expansion

Koperasi Dagang Emas Pulau Pinang Berhad is thrilled to announce our expansion to Bali, and we're looking for passionate Customer Service Representatives to join our team. As a Customer Service Representative, you'll be the voice of our brand, ensuring our customers receive the best possible experience. This role offers a unique opportunity to grow with a rapidly expanding company in a vibrant new market.

In this role, you'll handle customer inquiries, resolve complaints, and provide exceptional service. You'll use our in-house CRM system, Zoho, to manage customer interactions and ensure seamless communication. This is a great chance to develop your skills in a dynamic environment while contributing to the success of our Bali expansion.

Join us and be part of a team that values customer satisfaction and professional growth. We offer a competitive salary, a supportive work environment, and the chance to make a real impact in Bali's growing tourism and retail sectors.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues efficiently and professionally.
• Provide product information and answer questions about our range of gold products.
• Maintain accurate records of customer interactions using Zoho CRM.
• Collaborate with the sales team to ensure a seamless customer experience.
• Assist in training new hires and maintaining high service standards.
• Monitor and report on customer satisfaction metrics.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Proficiency in English, both spoken and written.
• Familiarity with CRM systems, particularly Zoho, is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and a customer-focused mindset.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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