Front Desk Officer - Luxury Hospitality Role in Bali

Are you passionate about delivering exceptional guest experiences? Private Advertiser is seeking a professional and enthusiastic Front Desk Officer to join our luxury hospitality team in the heart of Bali. This is your opportunity to be the welcoming face of our 5-star hotel, where every guest is treated like royalty. In this role, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable from check-in to check-out.

Our hotel is more than just a place to stay; it's a sanctuary of luxury and comfort, nestled in the beautiful island of Bali. As a Front Desk Officer, you'll play a crucial role in maintaining the high standards of our hotel, using tools like PMS (Property Management System) and CRM (Customer Relationship Management) to streamline operations. You'll handle reservations, manage guest inquiries, and ensure smooth communication between guests and our various departments.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Manage check-in and check-out processes efficiently, using our PMS system.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain accurate records of guest information and reservations.
• Coordinate with housekeeping, dining, and other departments to ensure guest satisfaction.
• Assist with special requests and arrangements, such as room upgrades, event planning, and transportation.
• Monitor front desk operations and ensure compliance with hotel policies and procedures.
• Provide excellent customer service, going above and beyond to exceed guest expectations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or hospitality role, preferably in a luxury or high-end hotel.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, is a must. Knowledge of local Indonesian language is a plus.
• Familiarity with PMS and CRM systems, such as Opera, Siriuss, or similar.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Flexible and adaptable to changing priorities and unexpected situations.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

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